Privacy
We respect our customers’ privacy and do not store any sensitive data. This online store is powered by the Squarespace platform, which complies with all system terms and conditions. On our side, we ensure the security of your personal information.
Delivery
All products are shipped via courier service to ensure fast delivery to customers. Please note that order preparation may take a few days, and it will be dispatched as soon as possible. Delivery costs are calculated during the online checkout process. Please also note that courier services are not available on weekends and public holidays.
Return Policy
All products are shipped fresh and carefully inspected before dispatch. The Buyer must check the packaging upon receipt and, in case of any damage, immediately submit a claim to the courier. If the product is damaged during transportation or an incorrect item has been sent, the customer may request an exchange or credit for a future purchase. Products that have been opened or partially consumed are not accepted for return.
- Products that are opened, damaged, or partially consumed are non-returnable and non-refundable.
- Returned products must be sent in their original packaging and kept at a temperature of 0°C at all times. This can be ensured using the original packaging with frozen gel packs included in the shipment. The delivery time must not exceed 3 days.
- Claims must be submitted within 24 hours of receiving the goods by emailing info@caviar.lv.
Return address:
Name: CAVIAR HOUSE SIA
Street: Spīķeru 2
City: Riga
Postal code: LV-1050
Country: Latvia
Email: info@caviar.lv
Phone: +371 28368866
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