Terms of Use

Terms and conditions

These Terms and Conditions apply to all contracts for the sale of Goods made by the Seller to the Buyer and take precedence over any other documentation or communication from the Seller.

All orders for Goods are considered an offer by the Seller to purchase Goods in accordance with these Terms and Conditions and must be accepted by the Buyer.

Acceptance of delivery of the Goods shall be deemed conclusive evidence that the Buyer agrees to these Terms and Conditions.

Nothing in these Terms and Conditions affects the Buyer’s statutory consumer rights.

Definitions

In this document, the following terms have the meanings set out below:

“Buyer” means the person who purchases Goods from the Seller.

“Goods” means the goods which the Buyer agrees to purchase from the Seller.

“List Price” means the Seller’s published list of prices for the Goods, as amended from time to time.

“Seller” means CAVIAR of EDEN SIA.

“Terms and Conditions” means the terms and conditions of sale set out in this document, together with any special terms and conditions agreed in writing by the Seller.

Purchase of goods

When you place an order on our website, we will send you an order confirmation email. Our acceptance of your order does not occur until the order has been dispatched; at that point, a contract for the purchase of goods is formed and payment will be charged to you.

We reserve the right to refuse an order. Reasons for not accepting an order may include, for example:

The ordered item is not available in stock
Our inability to obtain payment authorization
Identification of an error in product information, including pricing or promotions
If we suspect fraudulent activity

If any issues arise with your order, we will contact you. We reserve the right at any time to reject any purchase offer you submit. We will take all necessary measures to ensure that your order and payment details are kept secure.

Prices may be changed without notice. Such changes will not affect orders that have already been dispatched. Prices include VAT (where applicable).

Products are subject to availability. As there is a delay between placing an order and order acceptance, stock levels for specific items may change. If an item you ordered becomes unavailable before your order is accepted, we will notify you as soon as possible and you will not be charged for any out-of-stock items.

Prices and payments

The price of the Goods is the price set out in the Seller’s current retail price list / on the Seller’s website / as included in the Seller’s offer (as applicable) on the date of the order or as otherwise agreed between the parties.

Prices are exclusive of delivery.

Every effort is made to ensure that prices shown on the Seller’s website at the time of ordering are accurate. If an error is identified, the Seller will inform the Buyer as soon as possible and offer the Buyer the option to reconfirm the order at the correct price or cancel the order.

The Buyer will be able to view the Price and Delivery Costs during the checkout process (“Place Order”).

Payments can be made using VISA, VISA Electron, VISA Debit, VISA VPay, MasterCard, MasterCard Debit, Maestro, American Express, and by direct bank transfer to the Seller’s bank account. A self-pickup option is also available on the Seller’s website. The total purchase price (including VAT and all delivery costs) must be paid in full prior to dispatch of the Goods.

Delivery

The delivery of Goods is carried out by the Seller, who notifies the Buyer that the Goods are available for delivery to a location and under conditions agreed between the Seller and the Buyer at the time of ordering.

The Buyer shall take all necessary steps to accept delivery whenever it is offered.

The Seller will make all reasonable efforts to meet any stated delivery date. In any case, delivery times are not of the essence, and the Seller shall not be liable for any loss, cost, damage, or expense incurred by the Buyer or any third party, directly or indirectly arising from any failure to meet the estimated delivery date.

Goods are subject to availability. Some Goods may not be in stock at the time of ordering; if this occurs, the Seller will inform the Buyer of the situation, and the Buyer will have the right to cancel the order and receive a full refund or agree on a later delivery date.

Ownership of the Goods and risk shall pass to the Buyer upon delivery.

If the Buyer fails to accept delivery, the Buyer shall bear the cost of redelivery.

Cancellation and return

The Buyer must inspect the Goods immediately upon receipt and, if there is visible damage to the packaging, sign the delivery note as “Unchecked” or “Damaged”. The Buyer shall notify the Seller as soon as possible if the Goods are damaged or do not comply with any terms of the Contract.

If a claim is submitted for defects or damage, the Buyer is responsible for returning the damaged Goods in their original packaging.

Before returning the product, a Return Merchandise Authorization (RMA) number must be obtained from the Seller. Returned goods must clearly display the RMA number provided by the Seller on the packaging.

If it is found that the returned Goods were damaged due to the Buyer’s fault, the Buyer shall bear the costs of repairing such damage.

If Goods are purchased online, in accordance with distance selling regulations, the Buyer has the right, in addition to any other rights, to withdraw from the purchase and receive a refund by notifying the Seller in writing or by email within 7 working days after receiving the Goods. The Goods must be in perfect condition and with intact seals. If the Goods are not fit for resale, the Seller may reject the RMA.

Goods must be returned at the Buyer’s expense and properly insured during transit. The Buyer will receive a full refund of the amount paid for the Goods within 30 days after cancellation (excluding delivery costs, if applicable), including reimbursement of return postage costs if such a decision is made by a representative of CAVIAR of EDEN SIA handling the case.

Limitation of liability and risks

Nothing in these Website Terms and Conditions, delivery notes, returns policy, or privacy policy excludes or limits the Seller’s liability for death or personal injury; however, the Seller shall not be liable for any direct loss or damage suffered by the Buyer, however arising, whether through negligence, breach of contract, or otherwise, to an extent exceeding the price of the Goods.

Under no circumstances shall the Seller be liable to the Buyer or any third party for any indirect or consequential loss of profit, consequential loss, or other economic loss suffered by the Buyer, however caused, whether arising from negligence, breach of contract, misrepresentation, or otherwise.

The risk in the Goods shall pass to the Buyer upon delivery.

Force Majeure

Neither party shall be liable for any delay or failure in performing its obligations if such delay or failure is caused by events or circumstances beyond its reasonable control, including but not limited to acts of God, strikes, lockouts, accidents, war, fire, breakdown of plant or machinery, or shortage or unavailability of raw materials from a natural source of supply, and the affected party shall be entitled to a reasonable extension of time for the performance of its obligations.

Applicable law and jurisdiction

These Terms and Conditions are governed by and interpreted in accordance with the laws of Latvia, and the parties hereby submit to the exclusive jurisdiction of the courts of Latvia.

Data protection

The Seller shall take all necessary precautions to safeguard the Buyer’s order information and personal data, such as name, surname, address, etc. Such information is protected under data protection principles that the Seller is required to comply with. This data may only be disclosed where required by applicable regulatory laws or in relevant cases.

Regarding the Buyer’s credit/debit card details, we do not store any such information. Accordingly, the Seller shall not be liable if the Buyer’s credit/debit card data is intercepted online or used in an unauthorized manner.

The Seller shall not be responsible for any unauthorized access to the information provided by the Buyer.

Images, photographs, and videos

All website content is the property of the Seller and may not be used without the company’s written permission. Product images are for illustrative purposes only and may differ from the actual product.